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privacy policy

Hope Nottingham is committed to protecting your privacy when using our online services and will process any personal data in accordance with the current Data Protection Legislation. In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it.

From time to time, we will add or change functions, features or products to our website or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

 

Any questions regarding our Privacy Policy should be directed to hope@hopenottingham.org.uk

Your acceptance of these Privacy Statement terms

By using our website, you unconditionally agree to be bound by this Privacy Policy.

 

Why do we collect data?

Hope Nottingham collects and processes information about you in order to;

(i) identify your device, browser and operating system to enhance your web experience with us;
(ii) improve our Services and website;
(iii) carry out research on the demographics, interests and behaviour of users
(iv) send you information we think you may find useful, to keep in touch with you and supply you with information relating to our work

 

You may be asked for information about yourself, such as your name, e-mail address, postal address and telephone number when you attempt to contact us. You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with the best service.

You will be asked for your name, address, email address and telephone number, as well as payment details when you purchase a virtual gift or make a donation. Both processes utilise reputable and secure third parties.

Log Files/IP Addresses

When you visit our website, we automatically log your IP address (the unique address which identifies your computer, or mobile device, on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our websites and to collect broad demographic information. Non-personal information about you is used to collect such information as the type of internet browsers used, the site from which you linked to our websites or the type of device you are using to access our website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our websites as stated in “why do we collect data”.

How long do we store your data?

We will keep the information and data relating to your use of the website only for as long as we consider it necessary in relation to the reasons we set out in “what data do we collect and how do we use it.”

Where is the information stored?

Information which you submit via our website is stored on a computer located in the European Economic Area (This is necessary in order to process the information and to send you any information you have requested). In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.

Security

Hope Nottingham places a great importance on the security of all information associated with our users. We have security measures in place to protect against the loss, misuse and alteration of any user data under our control.

For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us.  While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Information about Products and Services

It is very important to us that we provide you with the highest level of service. If you have subscribed to regular updates from Hope Nottingham we may send you details of activities and opportunities which we think may be of interest to you.  If at any time you do not wish to receive these details, please e-mail us at hope@hopenottingham.org.uk In this instance, we may keep suppression data[*] – this is a record that you have either unsubscribed or indicated that they you no longer wish to be contacted by us. We retain just enough data to make sure that you are not included in any future communications.

Your right to information

You have the right to a copy of the information we hold about you. This is known as a subject access request. For more information on this, please visit: https://ico.org.uk/for-the-public/personal-information/

 

Comments

Please e-mail any questions, concerns or comments you have about cookies to hope@hopenottingham.org.uk

 

[*] A record of those who have unsubscribed is referred to as suppression data.  If a supporter clearly indicates that they no longer wish to be contacted, it is extremely important that their wishes are honoured.  This is best done by keeping a suppression data record.  This should contain just enough data to make sure that the party is not included in future communications – e.g. name, address, email address, and date of unsubscribe.

 

Image by Kelly Sikkema

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